Privacy Policy

1. Introduction Home Heroes ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our app, or become a member of our home services program. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect We collect the following types of information when you interact with Home Heroes. Personal Identification Information includes your full name, email address, phone number, and home address. Payment Information includes billing details processed securely through our payment provider — we do not store full credit card numbers on our servers. Property Information includes details about your home such as roof type, square footage, and home condition gathered during inspection. Usage Data includes information about how you use our website and app including pages visited, time spent, and features used. Communications include emails, messages, or feedback you send to our team.

3. How We Collect Information We collect information in the following ways. Directly from you when you sign up for the waitlist, create a membership account, book a service, or contact our support team. Automatically through cookies and tracking technologies when you visit our website. From third-party service providers such as payment processors, scheduling tools, and analytics platforms that help us operate our Services.

4. How We Use Your Information Home Heroes uses your personal information for the following purposes. To provide and manage your membership and services. To process payments and send billing confirmations. To schedule and coordinate home service appointments. To send you service updates, reports, and your Home Health Score results. To communicate important account or policy updates. To send marketing emails about new services, promotions, or membership benefits — you may opt out at any time. To improve our website, app, and overall service experience. To comply with legal obligations and resolve disputes.

5. Cookies & Tracking Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and analyze site traffic. We use essential cookies that are required for the website to function properly, analytics cookies that help us understand how visitors use our site, and marketing cookies that allow us to deliver relevant content and track campaign performance. You may disable cookies through your browser settings however some features of our website may not function properly as a result.

6. Sharing Your Information Home Heroes does not sell your personal data to third parties. We may share your information only in the following circumstances. With service providers and partners who assist us in operating our business such as payment processors, scheduling software, and email platforms — these parties are bound by confidentiality agreements. With our field technicians solely to complete your scheduled service. With law enforcement or government agencies if required by law or to protect the rights and safety of Home Heroes or its members. In connection with a business merger, acquisition, or sale of assets, in which case your data may be transferred to the acquiring entity.

7. Data Security We take the security of your personal information seriously. Home Heroes implements industry-standard security measures including SSL encryption for all data transmitted through our website, secure payment processing through PCI-compliant providers, restricted access to personal data limited to authorized personnel only, and regular security reviews of our systems and practices. However no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information we cannot guarantee absolute security.

8. Data Retention We retain your personal information for as long as your membership is active or as needed to provide you with our Services. If you cancel your membership we may retain certain information for up to 3 years for legal, accounting, and dispute resolution purposes. You may request deletion of your personal data at any time by contacting us at [email protected] subject to any legal retention requirements.

9. Your Rights As a Home Heroes member or website visitor you have the following rights regarding your personal data. The right to access the personal information we hold about you. The right to request correction of any inaccurate or incomplete information. The right to request deletion of your personal data subject to legal retention requirements. The right to opt out of marketing communications at any time by clicking unsubscribe in any email or contacting us directly. The right to data portability — you may request a copy of your data in a structured format. To exercise any of these rights please contact us at [email protected].

10. Children's Privacy Home Heroes Services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13 we will take immediate steps to delete that information from our records.

11. Third-Party Links Our website or app may contain links to third-party websites or services. Home Heroes is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy Home Heroes reserves the right to update this Privacy Policy at any time. When we make material changes we will notify active members via email at least 14 days before the changes take effect. The updated policy will always be posted on this page with the revised effective date. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy please contact us at [email protected] or visit joinhomeheroes.com. We serve Washington State and aim to respond to all privacy-related inquiries within 2 business days.